They'll also give you a one hour delivery slot, so you'll know. systems. Customers of Virgin Media. You may choose to receive a paper bill instead. However, Virgin now claim they have not received all the kit and is charging me for the one piece of equipment. on 12-09-2023 14:56. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. Standard prices apply from month 13. If the equipment was collected then it can take around 7 days or so to be processed on to the account. 27/08/10 - 15:10 #5. Virgin Media support opening hours. Any remaining balance will be applied to subsequent bills until the credit is used. £25. On this letter, there is a label sticker. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Final payment in Collections. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. STOKE ON TRENT. This message will be available via the red bar at the top of the page. 1. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Account - Cable. We all know and love the internet and TV services that can enter our homes through entry points. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. How many stars would you give Virgin Media? Join the 78,059 people who've already contributed. Understanding your Virgin Media bill. on 14-12-2022 21:38. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Skip to hauptinsel content Accessibility Help . Any remaining balance will be applied to subsequent bills until the. Only members can see who's in the group and what they post. Equipment Collections Representative Virgin Media. Any remaining balance will be applied to subsequent bills until the. D01 C9W8You will be asked to return any Virgin Media equipment, such as routers or set-top boxes, after you cancel your services. 1% worse than the company average rating for salary and benefits. ie. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. For more information, check out. , staff badge ID no. 00 so why is it that a customer of virgin is offered so much higher. In that case you'll end up with VM. Phone. Having read some of the posts on this forum I am worried that this is. Struggling to pay. They provide telephone, television and internet services. LONDON. Virgin Media. TV on the go. Our Products. Final payment in Collections. VM sent packaging for equipment which was duly returned. Seacroft, England. Options. Launched in November 2020, our Essential broadband packages provide a range of affordable options including Essential broadband (£12. Shop. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. You can contact us to discuss your O2 mobile products and services. It's an outstanding balance and will just go through the collections process. By phone: 0345 454 1111 or 150 from a Virgin Media landline and 789 from a Virgin Media Mobile. From £ 38 a month. The legal stuff. After that, it’s just £3 per month (or £30 a year). I contacted VM via WhatsApp and then phoned VM collections dept. I'm sorry to hear you've been struggling to send your Hub 3 back to us. I'm sorry to hear you've been struggling to send your Hub 3 back to us. They provide telephone, television. Function:Customer ContactClosing Date:27/01/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. Step 3 - Label the box – a letter came with the. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. 22/03/2023. I returned my Virgin media equipment to an O2 store (have the receipt) on 27. It didn't offer me any options for issues on the closure of accounts. Waited in all day only to get an SMS in the late afternoon saying their vehicle had an issue and wouldn’t be collecting (which sounded like a lie tbh). Virgin Media’s research also found that more than 20% of its 5. Re: Problems returning my equipment. . We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. I'm having the same issue with virgin been told the back office team are contacting me then turns out they were ringing the wrong number but it's the one on my account before I cancel all 4 my mobiles my tv board band and phone is there anyone that can help. Virgin Mobile. Virgin Media; My Virgin Media; Shop; Help; Virgin Media. We'll telling you select long it takes, what you'll need, and thing to expect. Equipment Collections Representative Virgin Media. With this in mind, I have gone ahead and sent you a private message to confirm a few details. I've emailed, applied online and requested via chat but not wanting a charge for something I'm trying to return without much successSearch Virgin jobs with virgin media. Your experience matters. Stay safe online. on 31-01-2023 17:59. Hi @stevedh2. Their Resolution Team emailed me in Dec22, gave me a complaint number and informed me. Committed to add value and raise. 0k per year. Worked with Harmonic NMX for HD/SD encoding & Simulcast/transcoding. Joining in. I'm sick of waiting for these to be collected and they are gathering dust. I also got an email saying that they have the returned goods but are now including a Virgin WiFi Booster and a Virgin Ethernet Booster. If you would like more information on the Starter Collection please call a Virgin Customer Services agent on 0843 515 8680. We do initially offer an appointment when we get in touch via text. From 15 September 2020, customers who purchase an Apple Watch Series 3 or later will be able to start with three months of Apple Fitness+ free. You’ll be provided a set number of homes to visit per day through a handheld mobile device. 3 weeks ago. It’s important to follow the instructions provided by Virgin Media when returning any equipment to avoid any additional charges. Finally passed to Alex who informed me kit was ordered and be here today. Outside Canada +1-416-348-1892 This call is free from your Virgin Plus phone. I’m being called for collections for someone else. Hopefully you can negotiate a deal with them that's suitable to your pocket and needs in exchange for a new contract. Turn on and start the hub. Three hours later I'm still waiting. Breakroom Rating for Virgin Media Based on 126 ratings from their employees See all job reviews About Virgin Media. VM don't need the ethernet or coaxial cables returning. 20 Virgin Media reviews. Find out all you need to know about contract lengths, equipment, cancellation and more. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Virgin Media Gets Very Weak Customer Support Rating. For the second time of asking who regulates Virgin Media. Virgin Media £200 bill credit: The Virgin Media bill credit will be applied to your first bill. Browse Virgin Media Virgin Media Community. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Virgin Media; My Virgin Media; Shop;. m. Hi I ended my contract and was told that on the 17th April someone would collected the equipment from my home due to being disabled. Virgin Media equipment The Virgin Media kit is part of the service we provide, so they will ask you to return our equipment (including remote controls and power cables). £27. I wouldn't worry, legally you've returned the hub when you hand it to their delivery service. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. QuickStart, set up and connections. Perfect for streaming. A €60 fee. They provide telephone, television and internet services. Good job if you're placed with a good team of people. Virgin Media £250 bill credit: The Virgin Media bill credit will be applied to your first bill. Scotland and North England, United Kingdom. New around here? Check out. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. Mon-Sat 9am-5pm. Kit collection. Full time People enjoy this job; Good employer;. Customers can return. Good news, our Collections team is in your area and can pop round to pick up our kit from [my address]. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Forum Team. Alternatively, dial 0345 454 1111* from any other phone. com) to arrange an appointment for our collection team to come round and pick it up. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. Make sure you get proof of collection, in case VM claim they haven't received it, then charge for the unreturned equipment. We offer the full kit and caboodle – Broadband, TV services. Call our team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone and select option 3. Today, I received an email from Virgin Media stating, ”We've tried to get hold of you about returning our kit, but it looks like we still haven't got it back yet. Posted 7:20:44 PM. Work in a variety of settings, such as educational institutions, museums, and corporations, and with various types of informational materials, such as books, periodicals, recordings, films, and databases. Apply to Virgin Media jobs now hiring in Gants Hill Station on Indeed. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Great. 4. Dave. 0 Kudos. Enjoy this video!Thank you for watching!***Pl. Once you’ve confirmed your details via our broadband checker, you can view your appointment, change it by picking from the latest available dates and times for the technicians in your area, or cancel the visit if you find the fault has fixed itself. QuickStart, set up and connections. Online via the Virgin Media website. This promotion means you won’t pay the usual setup fee of £35. 25000Function:Customer ContactClosing Date:17/04/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. Full time People enjoy this job; Good employer; Good shift notice. I was assured that I would not be billed the £40 (I'm owed £72 as a. They have been chasing payment directly and through 3 debt collection agencies. Options. 00 is the best that can be done. Mon-Sat 9am-5pm. Forum; Apps. Seacroft, Leeds. I'm a Very Insightful Person, I'm here to share knowledge. on 15-11-2022 15:14. If you have lost or damaged your VM Hub, Horizon TV, Digital+ or Digital+ HD box you can speak to a member of our customer care team and arrange for a replacement. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. What to Watch ; Switching ; Virgin Media and O2 ;Build the ideal Virgin Media package for your unique needs. on 30-10-2022 08:03. In this. Virgin Media’s registration numbers are: Virgin Media Ltd NPWD231730 / Virgin Mobile Telecoms Ltd NPWD248581. If we do, we’ll either text or email you (from noreply@contactengine. During this time, any reminders would continue to be sent as these are pre-scheduled. The UK’s most popular channels, Catch Up services and built-in apps, in one place. Services and installation of equipment may vary subject to government advice on COVID19. So you've decided to join Virgin Media, or you're included the processing off deciding, and you want to know the ins and outs of the installation process. in Managing Your Account - Cable 31-10-2022; How to get through to someone who has answers at Virgin - delayed instals and losing money in Managing Your Account - Cable 28-10-2022; Lack of consistency and coordination/update in Managing Your Account - Cable 22-10-2022Collections Team Manager at Virgin Media West Midlands, England, United Kingdom. 42 minutes ago. You’ve clearly mishandled my data for this to happen and I. 0 Kudos. I have recently left Virgin Media due to moving to an area where you have no presence. D01 C9W8. Thank you for choosing Virgin Telco. Equipment Collections Representative. Add Sky Cinema and Sky Entertainment Ultra HD package for £6 a month – just make sure you have a 4K TV and a Virgin TV 360 or V6 box. Gave VM 30 days notice to terminate on 7 March. 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). I'll pop you over a PM now so I can take some details and look into arranging a collection for youApply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. The offer can be redeemed on your iPhone. com, the worlds largest job site. This depends on the equipment you want to recycle. You'll be provided a. Bound on haupt content Accessibility Help . Spotted some of our street equipment that's in need of some TLC? We know things can happen, and we're here to help put things right. Find out more about Collections Agent salaries and benefits at Virgin Media. on 19-11-2022 18:06. About Virgin Media. ago. Home. 25000Function:Customer ContactClosing Date:22/03/2023Salary: £25,000You’ll be the person who…See this and similar jobs on LinkedIn. 3 weeks ago. Then enter your email address, and click on email me my new label and follow the instructionsReturn kit packaging not sent. Our Products. I understand I will require an Engineer to do this and it will. All Virgin Media equipment is clearly branded. 99 annually. Virgin Media customers can return their equipment for free. Following the installation and verification of its functionality, you can browse the web or. This is 17. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. com, the worlds largest job site. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. And Im being charged for equipment which I returned long ago. Followers who post on Richard’s social media feeds have been targeted in private channels by people with fake accounts. I've received three emails, two texts and packaging and packaging to return my router and WiFi extender - but I'm still a Virgin Media - 4968548Scroll down and click on create new label. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. I get no refund, no apology. 22-08-2023 09:32 - edited 22-08-2023 09:36. You can contact our collector directly on 01 4405310. Hello , Thanks for responding. Skip to main content Accessibility Help . Home. Virgin Media recycle kit usually comes with a letter. By Email: To download the relevant forms, please see visit our Help pages. Home. Working hard to help connect the nation, shop our offers and order online. uk. They provide telephone, television and internet services. I need to get the equipment back to them before they charge me and due to my mobility issues I can not get to a yodal drop. Please follow the simple instructions we've provided in the pack that we delivered with the new. Solved: Hi how do I organise for my virgin media equipment to be moved from one room to another? Is this something virgin media do for - 5313993. Reply. Learn about Virgin Media culture, salaries, benefits, work-life balance, management, job security, and more. Options. HomeI'm sorry if this is the wrong board. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. Sort by: relevance - date. Excludes broadband faults and broadband network outages. Hello Virgin Media as you already know, I am going to leave you. A free inside look at company reviews and salaries posted anonymously by employees. If. Chances are they'll flunk handling the complaint, but then you. Be prepared to provide detailed answers about your qualifications and experience, and be honest about. Virgin Media is a telecommunications company. The equipment was a Virgin Media Hub 3 and the technician was here on the 3rd February to install a new one and take the old one away. Options. Usually all ends well once you've handed the package over and got your receipt, but very occasionally VM insist they didn't receive the kit back (this is Yodel and Virgin Media, after all). Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Security matters. The other side of your role includes re-contracting existing customers. jpstuff. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. Hello. Virgin Media is a. Bound till main content Accessing Get . Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. Stay safe online. Skip to main content Accessibility Help . I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. Virgin Media line rental £19 a month required. Back Submit. In answer to your questions. Plug the cables into the hub. Options. You may choose to receive a paper bill instead. Call us on 150 from your Virgin Media home phone or 0345 454 1111* from any other phone. Offer terms and conditions. Hi all,. can be some cliques in places but for the most part it wasn;t too bad. Skip to kopf content Accessibility Help . m. | Read 3,621-3,640 Reviews out of 74,487The Virgin Media network does not cover all of the UK – please use our post code checker by clicking here to check availability. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 2) Any current/modern standard telephone should work via a hub phone connection. Partial disconnection - Removing one or more products/services from your account, but remaining a Virgin Media Business customer with other products/services. They'll text and email you with a delivery date and provide you with a tracking reference number. Connect Mo Jaffery Bradford. If you want to be on the safe side, email VMEquipmentCollections@actavo. Give our Customer Care team a ring on the numbers below. So far so simple. 1800 941 114. I have cancelled my package and I keep getting messages to ask for the equipment to be returned, I am out of the country but booked collection for Nov 22nd, now being threatened with a £40 fee - can someone from Virgin help. Place. So disconnected in May, I had 2 payments taken instead of one. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living - check our pages for more help, you do have other options rather than cancelling. Updated 18 Jul 2023. 00. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Chris. Never go for it” Resolved “Over charging” Resolved. Find out more about Stream and how to get it here, or call 0345 454 1111 or 150 from a Virgin Media phone. 1 follower 1 connection. Turn on and start the Box. Hi everyone, I’ve been receiving calls from either +44 20 7059 4000 or +44 800 408 9340 on a daily basis and reportedly coming from Virgin - 5232252. If this does not work, or you've lost your remote control, you'll need to complete the remote control order. We would like to show you a description here but the site won’t allow us. Step 3 - Label the box – a letter came with the QuickStart kit: peel the sticker off (or create a new pre-paid label and slap it over the original address label on the box. Turn on your TV and get connected. Broadband. If you think you’ve used the incorrect bank account details when paying via bank transfer. Switched On Families. Hi. Chop and change TV, broadband and phone services to create the perfect deal for you. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. Termination date 6 April. Firstly you upgrade my contract without concent, then when I complain you confirm the issues and then cut me off a month earlier that agreed. Or stream, control and manage. Sign in or register . Beyond that, sometimes the port seems to get 'stuck' and requires further intervention from VM to complete. com ) to arrange an appointment for collection team to come round and pick it up. If you can set up using a Self-Install pack, but choose to use an engineer for. 50 a month (first year saving £78). If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. 0k per year. Prior to moving out I already called Virgin Media and they said there is no need to order the returns equipment since an engineer(?) - 5058579 I can't find the equipment that is being picked up on 19th July, I think it could be in storage, can my collection be cancelled completely and I will find it and return it to you if you could send me a returns bag please Simply ring our friendly customer service team. You’ll be the person who collects our equipment from active or disconnected customers premises. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). com) to arrange an appointment for our collection team to come round and pick it up. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. Pay not so good for. The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Ultra HD: Requires a Stream box from Virgin Media, and 4K-compatible TV to. I will send you a private message now, so I can get something arranged for you. It's important to research the company, as well as practice answering the questions beforehand. This is currently one of the most affordable. 150 free from your Virgin Media phone or 0345 454 1111 from any other phone line. I’m returning my Virgin media equipment and after discussing my options with a team member we decided to send my return pack to my new address after I moved out of the property which had the virgin media wifi. If we get this back within 30 days and it’s validated, we. We. Also keep the receipt that you are given for tracking purposes. This means that customers who have old Virgin Media equipment, that we can’t redeploy, canReturning Virgin Media Equipment in Virgin Media: TiVo® service 09-07-2023; Recycle old media box turned to collection - confused in Virgin Media: TiVo® service 20-03-2023; Returns in Virgin TV V6 10-02-2023; Netflix signed out after two weeks saying restart membership in Stream from Virgin Media 16-01-2023Virgin Media Verified account. Our customer service team is available to help you 24/7. While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. 21000 Function: Customer Contact Closing Date: 25/08/2022 You ll be the person who collects our equipment from active or disconnected customers p. Simply press 1 when you get through to the automated menu, and you'll be put. They have been chasing payment directly and through 3 debt collection agencies. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Here’s the timeline (not in chronological order): 1) 21/6 The day the broadband contract ended and I was promised a return packa. Phoned to chase, 45 minutes trying to get someone to make sense. You can also email EquipmentReturns@virginmedia. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Hello all, I have booked a collection with the collections team to come around and pick up my equipment. (18 month contract applies) 108. So is this legite thank youEquipment not received. We have an anti-piracy team dedicated to fighting piracy on our network in addition to monitoring the sale and use of unauthorised devices on online and offline. This is absolutely diabolical service. Hi. Broadband. to 9 p. View your bill. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. Apply for the Job in Equipment Collections Representative at Bradford, . Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. Virgin Media O2 is at the start of a new era. Sign in . Rosie Taggar Employee Engagement and Communications. Job description from Virgin Media Salary: £27,500. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. Step 2: Label your package. I've been waiting in all day for someone from VM to collect my old equipment. As its now past 17:30 is it - 5395375. Remember. Options. All Rights ReservedSee what you can do. Don't worry, we can still help! Below, please find related information to help you with your job search. The 1st retention person told me that the best they can offer me to keep me is actually £35. Hi, Hope all are well. Virgin Media Television;. I have now received the returns pack with the silver terminator cap I’m supposed to put on the Virgin media wall socket. The forum team maybe able to help and the issue has been flagged to them; be aware it can take them a few hours / days to respond. Equipment Collections Representative Virgin Media. Our head office sites. Terms and Conditions – PAYG Mobile. Full time People enjoy this job; Good employer. The Virgin Media kit is part of the service we provide, that we may ask you to return our equipment (including detach controls and power cables). They provide telephone, television and internet services. The Collections Agent role is open to everyone - simple.